Enhancing Know-Your-Customer Requirements

In this document, the Federal Communications Commission (Commission) proposes actions to provide additional clarity to fill the gap between its current Know Your Customer (KYC) requirement and the types of rigorous KYC steps necessary to protect consumers. Specifically, the Commission seeks comment on customer identification requirements for new and renewing customers, requirements for verifying, retaining, and re-verifying customer information, requiring more information from certain customers such as high-volume customers, and on how these efforts can complement call branding and caller name requirements the Commission may adopt. The Commission also proposes to assess penalties for violations of the KYC requirement on a per call basis. With this inquiry, the Commission aims to make it more difficult for scammers to originate illegal calls and easier to enforce against them when they do get onto the network.