Sponsors (2)
The bill significantly increases taxpayer-facing transparency and self-service tools—improving access to status, reducing hold time, and aiding vulnerable taxpayers—but does so at measurable cost and with heightened privacy, security, and implementation risks that will require funding and strong safeguards.
Taxpayers can see live wait times, caller volumes, and office-level case/backlog metrics via dashboards and monthly summaries, enabling better decisions about when and how to contact the IRS and creating public pressure to improve service.
Taxpayers (and authorized representatives) gain a nationwide digital portal/app that shows return and amended-return status, estimated refund delivery date and method, reasons for suspended returns and how to respond, plus access to six years of returns/correspondence and the ability to upload responses—reducing confusion and speeding resolutions.
Callers (including those outside the U.S.) will be offered a callback option when hold times exceed five minutes, reducing time spent on hold and lowering abandoned-call rates.
Taxpayers (and the Treasury) will face increased IT and administrative costs to build, secure, and operate real-time dashboards, portals, APIs, callbacks, and estimators, which could require new appropriations or divert IRS resources from other functions.
Broad online access to returns, partial/full bank account details, routing or mailing addresses, and office-level case data increases the risk that sensitive taxpayer information could be exposed or misused if security controls fail or data are insufficiently anonymized.
Consolidated representative access and automated taxpayer-identification/outreach increase the risk that compromised preparer credentials or misclassification by automation could expose many taxpayers or wrongly subject people to collection outreach.
Based on analysis of 7 sections of legislative text.
Creates IRS transparency tools (real-time call dashboards, APIs), taxpayer account portals, hardship-identification outreach, and new National Taxpayer Advocate reporting.
Official title: Improve services provided to taxpayers by the Internal Revenue Service.
Introduced April 15, 2026 by Mark R. Warner · Last progress April 15, 2026
Requires the IRS to publish real-time call-center performance data, provide taxpayers electronic, individualized access to the status of their returns and refunds, and build a public-facing portal and API for account documents and communications. Establishes transparency and customer-service measures (dashboards, callbacks, monthly reports), a program to identify taxpayers likely in economic hardship and present alternative collection options, expanded online access for authorized representatives, and new reporting and performance metrics from the National Taxpayer Advocate.