Keep Call Centers in America Act of 2025

This bill aims to keep call center jobs in the United States and give customers clear information about who they’re talking to. The Labor Department must keep a public list of companies that move or contract call center work overseas. Companies have to give at least 120 days’ notice before moving, or face fines of up to $10,000 per day. Being on the list lasts up to five years, unless the company brings the jobs back or changes the contract so the work is done in the U.S. During that time, the company can’t get new federal grants or guaranteed loans, and existing awards can face monthly penalties or be canceled, with narrow exceptions for national security, major U.S. job loss, or environmental harm. Agencies should favor companies not on the list when awarding contracts, and federal contracts must keep any call center work inside the U.S. This does not cut off unemployment, disability, or retraining benefits for affected workers. Most of these rules start one year after the law is signed.

For customers, companies must say where the agent is located at the start of a call or other customer service contact. If the agent is outside the U.S., they must tell you that you can ask to be transferred to a U.S.-based human—and the company must transfer you right away. If the company uses AI for customer service, it must say so and offer that same transfer, including a simple voice command like “agent” where possible. Some exceptions apply, such as emergency services or when you knowingly contact a foreign business. Companies must certify each year to the FTC that they followed these rules, and the FTC will enforce them like other consumer protection rules. These customer service rules begin one year after the law is signed.

• Who is affected: Companies with call centers or customer service operations, federal agencies that award grants/loans/contracts, and consumers using customer service.
• What changes: Public list and 120‑day notice; limits on federal grants/loans and penalties; contract preference for companies not on the list; U.S.-only call center work on federal contracts; location and AI disclosures; right to a U.S.-based human on request; FTC enforcement.
• When: Most parts take effect one year after enactment; the Labor Department must report to Congress within one year on where federal call center work happens and any AI-related job losses.