Keep Call Centers in America Act of 2025

This bill aims to keep more customer service jobs in the U.S. It would create a public list of companies that move call center work overseas and make those companies ineligible for new federal grants or federally backed loans for 5 years. Companies must give the Labor Department 120 days’ notice before shifting call center work abroad, or face fines up to $10,000 per day. Agencies would favor companies not on the list when awarding contracts, and any federal contract with call center work would require that work to be done inside the U.S.

For customer service calls and chats, workers would have to say where they are located at the start. If they are outside the U.S., they must tell you that you can ask to be moved to a human agent in the U.S. Companies that use AI for customer service must say so at the beginning and also offer an immediate transfer to a U.S.-based human agent on request. The FTC would set rules, require yearly certifications, and enforce these protections. Most of these customer service rules would start one year after the bill becomes law.

• Existing federal grants or loans: if a listed company already has one, it must pay a monthly penalty and could have the award canceled if it stays on the list. Waivers are possible only for national security, major U.S. job loss, or environmental harm. Worker benefits like unemployment or retraining are not affected by this bill. The Labor Department must also report where federal call center work happens and note any job losses tied to AI.