Requires businesses and employers to give advance notice and follow rules before moving U.S.-based call center work overseas or hiring foreign call-center contractors; violators can be publicly listed and face limits on federal grants, loans, and other penalties. It also mandates that customer service contacts disclose whether the person or system is located outside the United States and whether an AI/nonhuman system is being used, and gives consumers the right to an immediate transfer to a human agent physically located in the U.S.

Sets definitions for covered terms, requires a 120-day notice to a designated federal official before relocating covered call-center functions or contracting them abroad, requires annual compliance certifications to the Federal Trade Commission, and directs the FTC to issue implementing regulations within one year. Noncompliance is enforceable under the FTC Act.