No Veteran Falls Through the Cracks Act

This bill aims to make it easier for veterans to keep up with mental health care. If a veteran cancels a VA mental health appointment, the VA must try to reschedule it by phone. If the veteran doesn’t reschedule during the first call, the VA must call at least one more time. This applies no matter how the veteran canceled (online, by phone, etc.), and it covers veterans enrolled in the VA health care system. A brief summary from the Library of Congress confirms the bill requires the VA to attempt to reschedule canceled mental health appointments.

Key points:

• Who is affected: Veterans enrolled in the VA health care system.
• What changes: If a veteran cancels a mental health visit, the VA must call to reschedule and, if needed, call again at least once more.
• How it works: The VA must make these rescheduling attempts by phone, regardless of how the cancellation was made.