Changes how the Board determines when a rail carrier has failed to provide reasonable transportation service by listing specific factors the Board must evaluate, requiring certain service terms (including reasonable transit or cycle times) when requested, and enforcing quicker case deadlines. It makes existing remedies in 49 U.S.C. 11701 available and explicitly allows the Board to order transit/cycle times or other service standards as a remedy.

The change speeds dispute resolution, gives shippers clearer routes to obtain service standards and remedies, and raises compliance and operational planning demands for rail carriers and the Board.