Sponsors (2)
The bill increases transparency and gives applicants, callers, advocates, and policymakers better data to track and pressure SSA performance, but it imposes implementation costs, creates privacy risks, and could incentivize metric-driven fixes rather than deeper service improvements.
People applying for Social Security (seniors and people with disabilities) will see clearer, regularly updated timelines (e.g., average time to payment, percent paid within two weeks), making it easier to know when benefits will arrive.
Callers (including seniors, people with disabilities, and taxpayers) can avoid long hold times and choose when to call because SSA must publish detailed 800-number metrics and a live tracker showing current wait times and callers on hold.
Taxpayers and federal employees benefit from increased accountability because monthly public reporting of first-contact resolution and customer satisfaction creates pressure and information for improving SSA service quality.
Taxpayers and SSA staff may face higher costs because implementing and maintaining detailed monthly dashboards and live trackers requires IT work and staff time.
People with disabilities and seniors could face privacy or security risks if published operational data is too granular or insufficiently redacted, potentially revealing sensitive patterns.
People with disabilities, seniors, and SSA staff may be harmed if managers prioritize improving reported metrics over solving underlying service problems, encouraging superficial fixes rather than real quality improvements.
Based on analysis of 2 sections of legislative text.
Requires SSA to publish monthly public operational metrics and a live 800-number tracker covering claims, appeals, hearings, customer service, and outages.
Introduced December 2, 2025 by Andrea Salinas · Last progress December 2, 2025
Requires the Social Security Administration to publish a set of operational performance and service metrics on a public website each month, beginning no later than 90 days after enactment. Metrics cover customer service measures (including a live toll-free 800-number tracker), claims processing for retirement/survivors and disability programs, appeals and hearings workloads and timeliness, and monthly reports of system outages that impede staff work. The law does not change benefit rules or amend substantive statutes; it focuses on transparency and public reporting of operational data so claimants, advocates, staff, and policymakers can see how SSA is performing.