Sponsors (2)
The bill increases transparency and consumer-facing information about SSA processing and wait times—improving accountability and enabling targeted reforms—but requires new spending, creates modest privacy/security considerations, and risks metric-driven behavior that may not fix underlying service delays.
People applying for Social Security benefits (seniors and people with disabilities) and callers to SSA's helpline will get clearer, more timely information because SSA must publish monthly processing and wait-time metrics and provide a live tracker showing current wait times and callers on hold.
Taxpayers and federal managers will have greater accountability and oversight because SSA must publish monthly customer-service metrics (e.g., first-contact resolution and customer satisfaction by channel), which can drive management attention to service quality.
Advocates and policymakers working on disability and retirement programs will be better able to target reforms because monthly public data on appeals, hearings, and system outages will be available.
Taxpayers and federal budgets could face increased costs because SSA will need to build and maintain new IT dashboards, live trackers, and dedicate staff time to monthly reporting.
People applying for benefits (particularly seniors and people with disabilities) could face privacy or security risks if published operational data are not carefully redacted and aggregated.
People with disabilities and seniors could still experience delays if SSA focuses on improving reported metrics rather than addressing underlying service problems, creating incentives for superficial changes or gaming of measures.
Based on analysis of 2 sections of legislative text.
Requires SSA to publish monthly public operational metrics and a live 800-number tracker covering calls, claims, appeals, hearings, and outages beginning within 90 days.
Official title: To require the Commissioner of the Social Security Administration to reinstate certain performance statistics on a publicly accessible website of the Social Security Administration, and for other purposes.
Introduced December 2, 2025 by Andrea Salinas · Last progress December 2, 2025
Requires the Social Security Administration to publish a set of operational transparency metrics on a public SSA website at least monthly, beginning no later than 90 days after enactment. Metrics cover customer service and call-center performance, detailed toll-free (800-number) live-tracking, claims and appeals processing metrics for Old-Age and Survivors and disability insurance claims, hearings statistics, and monthly reports of system outages that prevent staff from doing their jobs.