Improving Social Security’s Service to Victims of Identity Theft Act

Summary

Creates a single, dedicated point of contact at the Social Security Administration for people whose Social Security number was misused or whose physical Social Security card was lost while being mailed. The designated team of specially trained SSA employees will coordinate with other SSA units, track each case to resolution, maintain continuity if staff change, and notify the affected individual when appropriate; the requirement takes effect 180 days after enactment.

• Requires SSA to establish a single point of contact (a trained team) for SSN misuse and lost-in-transit card cases.
• The team must coordinate with other SSA units and track each case to resolution.
• The team must maintain continuity of records if its membership changes.
• The team must notify the affected individual at appropriate stages of case handling.
• The requirement takes effect 180 days after the law is enacted.
• No specific funding or appropriations are included in the text.
• Applies to misuse of Social Security account numbers and loss of Social Security cards during mailing.
• Creates an administrative accountability mechanism within SSA to improve service to victims.