Who is affected and how:

• Individuals whose Social Security number was misused or whose Social Security card was lost in transmission: They receive a clear, single point of contact and tracked case management, which should reduce confusion, speed resolution, and improve communication about case status.
• People experiencing identity theft or related harm: Better case management at SSA can help victims coordinate fixes with SSA more quickly and reduce the time their identity or benefits remain at risk.
• Social Security Administration employees and units: SSA must assign or hire and train a team, adopt new recordkeeping and coordination procedures, and manage case loads; this may require reallocating staff time or administrative resources.
• SSA operational processes and IT/records systems: Maintaining continuous records and case tracking may require process changes and modest adjustments to recordkeeping systems or procedures.

Potential benefits:

• Faster, more consistent help for affected individuals and clearer accountability within SSA.
• Reduced burden on callers who otherwise get transferred among units.

Potential challenges and costs:

• The provision does not specify funding, so SSA may need to absorb costs (training, staffing, IT changes) within existing budgets or request additional appropriations.
• If not funded, implementation could be gradual or limited in scope, affecting how quickly callers see improved service.

Overall effect: Improves SSA customer service and case management for a specific class of identity/benefit-related incidents, while shifting operational demands onto SSA without explicit funding in the text.