Social Security Access Act

This bill makes Social Security easier to reach. It requires the Social Security Administration to offer three ways to get help and apply for benefits: a toll‑free phone line where you can talk to a representative during normal business hours, an online portal to submit and track claims and get updates, and in‑person help at field offices. These options must be available as soon as the law takes effect. The phone service must work nationwide, be offered in English, Spanish, and other needed languages, and include strong identity and security safeguards. You must be allowed to complete applications and change direct deposit by phone.

To track how well this works, the Comptroller General must report to Congress within one year on how the rollout is going, including any problems with phone access and the security steps taken. After that, the Social Security Administration must report every year on how many people use each service option, phone wait times, barriers people face, security measures, and plans to improve service.

Key points:

• Who is affected: Anyone seeking services or benefits from the Social Security Administration.
• What changes: Guaranteed phone, online, and in‑person access; complete applications and change direct deposit by phone; stronger language access and security; regular public reporting on performance and wait times .
• When: Starts on the date the law is enacted; first report due within one year, then annual reports after that .