Improving Social Security’s Service to Victims of Identity Theft Act

Summary

Creates a dedicated single point-of-contact team at the Social Security Administration to help people whose Social Security number was misused or whose Social Security card was lost in transit. The team must track and coordinate each affected person's case until resolution and work with other SSA units as needed. Requires the Commissioner of Social Security to develop and implement procedures to establish this single point of contact within 180 days of enactment, allow personnel changes while maintaining case continuity, and notify individuals when appropriate; the text does not specify additional funding.

• Requires SSA to establish a single point-of-contact team for people whose SSNs were misused or whose SSA card was lost in transit.
• The single point of contact must track and coordinate each individual's case to completion and coordinate with other SSA units.
• Covered misuse includes fraudulent benefit claims under Titles II, VIII, or XVI, changes to SSA records, or situations prompting a new SSN request.
• Team members must be specially trained; personnel can change so long as case continuity and recordkeeping are preserved.
• Affected individuals must be notified when personnel changes or other events make notification appropriate.
• The requirement is added to federal law and takes effect 180 days after enactment.
• The legislation sets procedural requirements but does not specify new funding or appropriations.