Improving Social Security’s Service to Victims of Identity Theft Act

This bill aims to make it easier for people whose Social Security numbers are stolen or misused to get help from the Social Security Administration. It would require the agency to give each victim one consistent point of contact—a small team of trained staff—to follow the case from start to finish, coordinate with other offices, and work to fix problems quickly. It applies when someone’s number is misused to get Social Security benefits, to change their SSA records, or when the person asks for a new number.

The team can change members as needed, but the agency must keep clear records so the case doesn’t have to start over, and it must notify the person when appropriate. These changes would begin 180 days after the law is enacted.

• Who is affected: People whose Social Security numbers have been misused, including for fraudulent benefits or record changes.
• What changes: A single, accountable team tracks each case, coordinates across the agency, keeps continuity of records, and updates the person as needed.
• When: Starts 180 days after enactment.