Sponsors (2)
The bill trades substantially increased transparency, convenience, and electronic access to IRS services for taxpayers (and tools for preparers) against elevated privacy/security risks, implementation and ongoing costs, and potential inequities for those without reliable online access.
Taxpayers (and third‑party developers) gain live, machine‑readable IRS call‑center metrics (queue lengths, estimated wait times, monthly summaries and processing‑delay reports), letting callers choose better times to call, enabling transparency tools, and improving oversight.
Taxpayers get real‑time online/mobile visibility into return status and refunds, reducing uncertainty and the need to call the IRS.
All taxpayers can view and respond electronically to their IRS returns, notices, and letters for the past six years, improving access to records and convenience for recordkeeping and dispute resolution.
Making detailed call metrics, portal data (including partial bank/routing information), and six years of returns and correspondence available online increases the risk of identity theft or large‑scale data exposure if access controls or security fail.
Publishing detailed, real‑time call metrics could be exploited to time attacks or deliberately overload specific IRS lines or extensions, worsening service disruptions.
Building and operating real‑time dashboards, secure portals, callbacks, access controls, and oversight programs will require IRS/Treasury resources and IT investment, potentially increasing administrative costs or diverting funds from other services.
Based on analysis of 5 sections of legislative text.
Directs Treasury/IRS to publish real‑time call metrics and APIs, provide individualized online return status and refund details, offer callbacks, and create a secure document portal with representative access.
Introduced March 18, 2026 by David Schweikert · Last progress April 28, 2026
Requires the Treasury Secretary to direct the IRS to give taxpayers and their representatives much better online service and public transparency about phone operations. It mandates real‑time call-center metrics and APIs, individual online status and delivery details for returns and amended returns, a callback option for waiting callers (including callers abroad), and a secure online/mobile portal to view, respond to, and share IRS documents within set timeframes after enactment.