Sponsors (2)
The bill would make IRS service far more transparent and convenient—real‑time wait data, status updates, callbacks, online records, and multi‑account access—while imposing significant IT and operational costs and raising substantial privacy, security, and implementation‑risk tradeoffs that must be managed to avoid increased fraud or service disruption.
All taxpayers can see real-time IRS phone queue and estimated wait times (and developers can use an API), letting people choose when/how to contact the IRS and integrate wait data into tax‑prep tools.
Taxpayers get timely, detailed status updates for returns and amended returns — including estimated refund dates, delivery method details, and, when suspended, exact reasons and instructions — which speeds problem resolution and reduces uncertainty.
All taxpayers can view up to six years of returns, notices, and letters online and can respond electronically by uploading documents, making record retrieval and dispute resolution faster and less burdensome.
Making extensive account data and return information more accessible (public-facing status data, display of partial account details, broad online access, and multi-account logins) substantially increases the risk of identity theft or large-scale breaches if security controls fail.
Building and securing real-time dashboards, APIs, a nationwide portal, mobile apps, callback systems, and related features will raise IRS IT and operational costs that may require additional funding, reallocation of resources, or higher indirect costs for taxpayers.
Publicly posting detailed call-queue and backlog metrics could reveal operational patterns or timing information that bad actors might exploit or that could complicate fraud prevention efforts.
Based on analysis of 5 sections of legislative text.
Requires the IRS to publish real-time call/processing backlogs, provide callbacks and APIs, and build taxpayer-facing account and document access tools with representative access.
Requires the IRS to publish real-time call-center and processing backlog data, offer callback options, and provide taxpayer-facing online/mobile tools and APIs so taxpayers and authorized agents can view up-to-date status of returns, refunds, notices, and documents. Deadlines vary by provision: many requirements begin about 12 months after enactment, with full account-access and representative tools due on later specified dates (roughly within 12–18 months or by the next Jan 1 after those windows). The bill also requires the IRS to provide detailed, individualized status information for filed and amended returns (including receipt, processing status, refund dates/delivery details, and reasons and requested documents when processing is suspended), to support electronic responses to notices, to allow authorized representatives and qualified reporting agents to access accounts, and to publish APIs and weekly backlog summaries for public and third‑party use.
Official title: Taxpayer Experience Improvement Act
Introduced March 18, 2026 by David Schweikert · Last progress April 28, 2026