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Creates a new Veterans Experience Office in the Department of Veterans Affairs under the Office of the Secretary and establishes a Chief Veterans Experience Officer who reports to the Secretary. The Office must collect and analyze customer experience data, issue guidance, assess VA benefits and services, coordinate improvements across the Department, provide annual reports to the Secretary and Congress, operate within specified privacy and staffing limits, be reviewed by GAO, and terminate on September 30, 2028.
Referred to the House Committee on Veterans' Affairs.
Introduced May 23, 2025 by Nikki Budzinski · Last progress May 23, 2025
PRO Veterans Act of 2025