Sponsors (14)
The bill increases oversight and creates a data-driven Office to improve VA accountability and veteran-facing services, but it raises administrative costs, privacy and recruitment trade-offs, and delivers time-limited authority that could end without reauthorization.
Veterans, Congress, and taxpayers will get more transparent, regular budget oversight because Congress receives quarterly in-person briefings and immediate mitigation plans when VA budget shortfalls occur, which can speed corrective actions to maintain services.
Veterans (especially underserved groups) will see more coordinated, measurable service improvements because a new Office will collect veteran-derived satisfaction and usage data, require VA components to report metrics and improvement plans, and produce annual disaggregated reports to Congress to identify nonuse and remediation steps.
Veterans and taxpayers may benefit if narrowing critical-skill incentives for Central Office senior executives and requiring annual public reporting of incentive recipients redirects pay resources toward front-line staff or veteran services and increases pay-practice accountability.
VA staff, veterans, and taxpayers may face diverted resources because creating/staffing the new Office and complying with expanded reporting and quarterly briefings will consume staff time and administrative funds that might otherwise be used for direct services.
Federal employees and veterans could be harmed by reduced management capacity if prohibiting or narrowing incentives for Central Office executives makes it harder to recruit or retain senior leaders, risking leadership gaps or slower specialized hiring.
Veterans and service providers may get less effective analysis because restrictions on using PII without consent can limit the Office's ability to identify individual-level problems and target remedies.
Based on analysis of 2 sections of legislative text.
Requires the Secretary of Veterans Affairs to deliver quarterly in-person briefings to the House and Senate Veterans' Affairs and Appropriations Committees about the VA budget, any budget shortfalls for three years after enactment, and plans to mitigate shortfalls. It also narrows how "critical skill incentives" may be paid to Senior Executive Service (SES) or comparable senior VA employees, especially those whose positions are located at VA Central Office. Creates a time-limited Veterans Experience Office under the Secretary led by a Chief Veterans Experience Officer (CVEO) to collect and analyze veteran customer-experience data, coordinate customer-service strategy across VA components, require component reporting of customer-experience metrics, protect privacy, and produce annual reports to Congress; the office's authorities expire on September 30, 2028. The Comptroller General must review VA feedback tools and submit findings to Congress within 540 days of enactment.
Introduced February 5, 2025 by Daniel Scott Sullivan · Last progress August 14, 2025