PRO Veterans Act of 2025

This bill focuses on improving how the VA serves veterans and how it reports to Congress. It sets up a Veterans Experience Office inside the VA to lead customer service work, collect feedback from veterans, and make VA websites and information easier to use. The office’s leader reports directly to the VA Secretary and pushes other VA offices to track and improve customer experience. Each year, the VA must share a summary of what veterans say about their benefits and services, including why some don’t use them and how to fix those barriers. Personal data can’t be shared with the office unless the person agrees, and the program ends on September 30, 2028 . The bill also requires the VA to brief Congress every quarter on its budget and any shortfalls, and it limits special bonus pay for certain senior VA staff at the central office, with narrow exceptions and annual reporting on any such bonuses .

• Who is affected: Veterans and their families using VA benefits; VA leaders and staff who handle budgets and customer service .
• What changes: New Veterans Experience Office to improve service; yearly data-driven reports to Congress; quarterly budget briefings; tighter rules on special bonuses for senior central office staff .
• Privacy: No sharing of personal data with the office unless the person consents .
• When: Annual and quarterly reports begin after enactment; authority for the Veterans Experience Office ends September 30, 2028 .