Creates a Veterans Experience Office inside the Department of Veterans Affairs to improve veterans’ and beneficiaries’ customer experience. The Office will be led by a Chief Veterans Experience Officer who reports to the Secretary and will centralize collection of veteran‑derived data, set customer‑experience policy, review customer‑facing information, and require VA components to report customer‑experience metrics.

The law sets annual reporting requirements, staff and privacy protections for the Office, requires a Comptroller General review within a specified timeframe, and includes a statutory sunset date of September 30, 2028. No specific appropriation is included in the text.