PRO Veterans Act of 2025
Updated 1 week ago
Last progress August 14, 2025 (4 months ago)
Updated 6 days ago
Last progress May 23, 2025 (7 months ago)
This bill creates a Veterans Experience Office inside the Department of Veterans Affairs to make it easier for veterans and their families to understand, use, and be satisfied with VA benefits and services. The office will set a plan to improve customer service across the VA, collect feedback from veterans, and advise on how to make VA websites and other information clearer and more helpful . VA offices will have to report regularly on customer service results and improvement plans to this new office . The office must protect privacy and cannot receive personal information without consent, and the bill does not allow an increase in total VA staff just to do this work .
Each year, the VA must send Congress a summary that includes customer service data, satisfaction by benefit type, and reasons some people do not use benefits (like not knowing about them or facing tech or time barriers), plus how to fix those problems . The Government Accountability Office will review how well the VA’s approach is working. These requirements end on September 30, 2028 .
Last progress January 28, 2025 (11 months ago)
Introduced on January 28, 2025 by Angus Stanley King
Read twice and referred to the Committee on Veterans' Affairs.